Kunle Oguntegbe, a Nigerian residing in Italy, has accused eDreams, an online travel agency, of failing to reimburse him seven months after canceling a flight he had booked with them.
Oguntegbe told FIJ he booked a flight from Lagos to Paris in November through the eDreams app for €980 but canceled it because he couldn’t make it.
He said he booked another flight following established procedures on the eDreams app, but so far they have refused to refund his money.
“E-Dreams promised to refund me within three months of cancellation, but so far they haven’t sent my money,” Oguntegbe told IFJ.
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“To get a refund, I was supposed to use their platform to book from the same place to the same destination, which I did.
“I fulfilled all their requirements, but they did not reimburse me. I contacted them several times but they are in secret.
He said he contacted the company frequently, but received no meaningful response. Customer support numbers failed to connect him to a call representative.
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Oguntegbe also said that eDreams took €50 from his account for a premium plan he did not subscribe to. He said the company claimed he had registered for “a master recording”.
He also said eDreams sent him a letter on Friday saying a plane ticket he had booked from Lagos to Naples was successful, although he had not booked a flight.
“They said the flight would take off in January 2023. I haven’t booked any flights. I just want my money back,” he said.
On the Internet, FIJ found a page where several people described eDreams as a fraudulent company. Posts on the page suggest that many eDreams customers are experiencing similar issues to Oguntegbe.
An email sent to eDreams about the matter had not been answered at press time.