Los Angeles, CA – INTELITY®, the provider of the most comprehensive guest experience platform in the hospitality industry, today announced its appointment as a Brand Official by Forbes Travel Guide, creators of the original Five-Star rating system, for the sixth consecutive year. As the official provider of Forbes Travel Guide’s guest engagement and staff management platform, INTELITY joins a stellar list of Forbes Travel Guide brand and hotel officials for 2022, all vetted for their excellence.
Forbes Travel Guide is renowned for its prestigious annual star ratings of hotels, restaurants and spas around the world. For more than 60 years, Forbes Travel Guide‘s highly trained inspectors have visited and rated properties against 900 objective criteria to verify luxury and superior service. The Brand Official program connects star-rated properties with exceptional brands that are also dedicated to serving a discerning clientele.
“As the industry considers how to manage changing customer expectations and strives to balance this with current workforce trends, INTELITY offers a suite of solutions,” said Hermann Elger, CEO of Forbes. TravelGuide. “By working closely with INTELITY, we know that its services are aligned with our own standards and commitments to the well-being, comfort and convenience of guests and employees, including the positive impact of environmental factors such such as room lighting or the ability for guests and staff to engage in a contactless environment without losing the personal care that is so important.
INTELITY’s cloud-based platform offers a range of guest-facing and back-end solutions that enable hoteliers to deliver a more personalized guest experience while streamlining their operations. Guest-facing features include comprehensive mobile check-in, ID capture, mobile key, room controls, guest messaging, and rich in-app dining capabilities. The INTELITY platform also offers back office functionality such as ticketing, work orders, device management and business intelligence to enable staff to work more efficiently, improve communication and deliver a high level of customer service.
“We are honored to have our guest experience platform once again recognized for its broad functionality and quality, especially for properties where service levels are at their highest,” said Robert Stevenson, CEO of INTELITY. . “As the industry leans more towards technology to solve the challenges posed by the global pandemic, we will continue to deliver solutions that will help properties and brands of all sizes, boost operational efficiencies and deliver the modern customer experience that travelers have come to expect”.
Dozens of Forbes Travel Guide properties, such as Fairmont Pacific Rim, Faena Miami Beach, The Resort at Pelican Hill and more, have already implemented the INTELITY platform to provide travelers with digital convenience , efficiency and the contactless service they are looking for. while searching. For more information about the INTELITY platform, visit www.intelity.com. For more information on Forbes Travel Guide, please visit forbestravelguide.com.
INTELITY is the global leader in contactless guest experience technology, bringing together mobile, in-room and operational tools into one fully integrated hospitality platform. Designed for the hotel, casino and luxury residential markets, INTELITY has been named “Official Provider of Mobile and In-room Technology” by the distinguished Forbes Travel Guide for five consecutive years and is used in boutique hotels, resorts hotels and casinos. global hotel brands including Marriott, Fairmont, Hard Rock, etc. For more information, visit www.intelity.com.